Your satisfaction comes first. If you’re not happy with your purchase Just return the product to us following the instructions for shipping returns below, and we'll exchange or refund your original payment. It's important that any unwanted item(s), unless faulty, is returned in a re-saleable condition. This means that we expect the item(s) to be returned in an unused condition with the original packaging and labels undamaged. Under Consumer Contracts Regulations 2013 if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 30 days of receipt.

 

Please fill in the following form to receive your return authorization number. We reserve the right to reject Returns and Exchanges without an authorization number for a refund. Product Returns & Exchange Form

 

Refunds (if applicable)

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Rejected returns only happen if the returned items are missing parts, in poor condition or damaged. Once we have approved your return, we will process your refund, and the appropriate credit will be applied automatically to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

First, check your bank to ensure you haven’t received a refund. Then contact your credit card company or bank, it may take some time before your refund appear in your account. There is often some processing time before a refund clears and appears on an account. If you’ve done all of this and you still have not received your refund yet, please contact us at support@mshair.co.uk

 

Exchanges (if applicable)

We can only replace items if they are defective or damaged and we would do this free of charge.

You will be responsible for paying for the delivery costs for returning your item(s). Delivery charges are non-refundable except for Item(s) with missing parts, damaged or defective.

We recommend you consider using a trackable delivery service or purchasing delivery insurance When returning item(s) to us. We cannot guarantee that we will receive your returned item.