Your satisfaction comes first. If you're not happy with your purchase simply, return your order to us following the instructions for shipping returns below, and we'll exchange or refund your original payment. It's important that any unwanted item(s), unless faulty, are returned in a re-saleable condition. This means that we expect the item(s) to be returned in an unused condition with the original packaging and labels undamaged. Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 30 days of receipt.
Please contact us at firstname.lastname@example.org, referencing your order number and whether you would like to return or exchange your order.
Our team member will respond to your message and issue you a return authorisation number with further instructions on how to return/ exchange your order. We reserve the right to reject returns and Exchanges without an authorisation number for a refund.
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Rejected returns only happen if the returned items are missing parts, in poor condition or damaged. Once we have approved your return, we will process your refund. The appropriate credit will be applied automatically to your credit card or original payment method within a certain amount of days.
Late or missing refunds (if applicable)
Firstly, please contact your credit card company or bank to ensure no delays or technical issues. It typically takes 3-6 business days before your refund appears in your account. There is often some processing time before a refund clears on your original payment method. After ten business days, if you still have not received your refund, please contact us at email@example.com.
Exchanges (if applicable)
We can only replace items if they are defective or damaged, and we would do this free of charge. You will be responsible for paying for the delivery costs for returning your item (s). Delivery charges are non-refundable except for item (s) with missing parts, damaged or defective.
We recommend you consider using a trackable delivery service or purchasing delivery insurance When returning item (s) to us. We cannot guarantee that we will receive your returned item.